Sunday, March 1, 2015
Outlook 2013 Folder Pane empty blue gone no folders after September Office Update caused by KB2817630 patch
How-i-fixed-it:
It turned out, that the September update of Office Software can cause this issue in case a certain combination of Outook.exe and mso.dll happens. Its the KB2817630 patch causing the problem in case the August Cumulative update is NOT installed on the Computer.
Heres what the TechNet blog says:
"Due to a version incompatibility between outlook.exe and mso.dll, a mismatched reference to a data structure causes the “Minimize” button in the navigation
pane to render incorrectly, typically extremely large to the point that the navigation pane is "invisible" to the user. The issue only manifests when incompatible versions of outlook.exe and mso.dll exist on the system."
It only happes to:
Where can you find the Outlook.exe and mso.dll Version Information?
Go to File -> Office Account -> Info about Outlook
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